TRAINING SOLUTIONS

Developing Competent, Reliable Staff

to Increase Your Bottom Line

In today’s business climate it is critical to provide training solutions that aid employees in identifying and solving obstacles that impede organizational excellence. We provide leadership training that improves performance, enhances employee motivation and ultimately increases productivity.

Why turn to the CSI for your professional development needs?
    • CSI staff represents over 65 years of experience and expertise in training, professional development, and consulting. Your organization has the opportunity to tap into what we've learned from our successes, to learn how to avoid pitfalls, and to gain access to the latest and most effective models, tools, and techniques in the industry.
    • CSI partners with the best facilitators, speakers, and consultants. Our presenters are matched to your organization based on their expertise in the requested topic as well as their abilities to involve participants in active learning that effectively transfers into the workplace.
    • CSI consultants lead strategic initiatives, reorganize/realign units and organizations, lead retreats, critique work processes, and provide individual coaching services. Preparation includes in-depth discussions with the unit or organization as well as assessments, focus groups, and interviews and secondary research. The Training Center consultants are top-notch and move units and organizations forward—at an affordable investment cost.
    • CSI does not offer "off-the-shelf" programs. Programs are customized based on surveys and assessments that ask stakeholders to describe their strengths, challenges, and most urgent needs. The programs presented get to the heart of the issues—maximizing the opportunity for organizational change and improvement.

Professional Training Modules

Leadership Development Training

Employee and Staff Training

  1. Leadership Development Training
  2. Leadership Development Training Overview
  3. Keys to Effective Communication: Improving the Interpersonal Skills of Your Employees
  4. You're Talking, But Are They Listening
  5. What Harassment Is…Is Not… What Every Supervisor/Manager Must Know
  6. Diversity and Inclusion Training
  7. Supervisory Training
  1. Building a Winning Team Keys to Team Building Success
  2. Change Management Training
  3. Customer Service Excellence
  4. Dealing With Difficult People Workshop
  5. Ethical Business Practices
  6. Job Readiness and Workforce Development Workshop
  7. Etiquette Training Module:

Module I: Business Etiquette
Module II: Etiquette Awareness and Dining Skills
Module III: A Polished Presence

Training Open to All

  1. Leadership Development Training
  2. Leadership Development Training Overview
  3. Keys to Effective Communication: Improving the Interpersonal Skills of Your Employees
  4. You're Talking, But Are They Listening
  5. What Harassment Is…Is Not… What Every Supervisor/Manager Must Know
  6. Diversity and Inclusion Training
  7. Supervisory Training

Client Profiles

Our Past Performance with Long Lasting, Satisfied Clients.

Pepco

Established a landmark employee program as a result of a class action suit, that required PEPCO to provide basic reading, writing and math skills to employees who had been previously terminated due to poor basic reading skills. The program became a popular no stigma training module that ultimately encouraged supervisors and managers to voluntarily enroll to improve their skills as well.

CWS

Provided leadership development, team building, supervisory development, ethics diversity, customer service training and individual coaching. Developed a customized program developed which included a focus on breakthrough strategies to develop new and productive ways to manage interpersonal aspects of leading others and letting go of the status quo. We included in this training help for managing transitions, new responsibilities and letting go of the past.

More Client Profiles

> Baltimore Gas & Electric (BG&E): Developed a seamless process to train employees, implement new and improved business practices and institutionalize change.
> National Park Service: Staff Augmentation
> Carolina Central Community College: Training
> Duke Energy: Training
> North Carolina State University: Training
> North Carolina Community College Association: Training
> Cherry Point MCAS: Training
> Camp Lejeune Marine Corps Air Station: Training
> US Department of Agriculture: Training
> Phacil, Inc.: Acquisition Support > US Army: Acquisition and Logistical Support
> Wyeth Pharmaceutical: Training
> Fayetteville Tech Community College: Training
> General Baptist State Convention of North Carolina: Training